You have 14 days after receiving your contract to withdraw from the rental agreement. If your contract has not begun and you have not collected your keys, your payments will be refunded in full.
If your contract has started and you chose to withdraw within 14 days, but you have not collected your keys, the rent for the days between the start of the contract and the day you informed us of your withdrawal from the rental agreement will be calculated on a pro rata basis and deducted from your refund.
If you have collected your keys, the registration fee is non-refundable. The rent for the days between the start of the contract and the day you informed us of your withdrawal from the rental agreement or returned the keys (whichever is later) will be calculated on a pro rata basis and deducted from your refund.
If you wish to terminate your rental agreement after the minimum rental period of 3 months, please log into your Customer Account and cancel the rental agreement at least 1 month prior to the scheduled end of the rental period. A lease end is only possible in the middle or at the end of a month. A rental agreement can only be terminated via your Customer Account. A verbal termination of the rental agreement is not possible. If you do not terminate the rental agreement via your customer account, the rental relationship will continue and you will have to pay further rent claims.